FAQS

Yes. eCommuter offers transportation assistance to any company throughout the U.S. If your company name does not appear on our Worksite Finder, please call us at 781-895-1100 for assistance in your area.

Never. Your information will never be distributed to other organizations.

Just ask your Human Resources manager, office manager or operations manager to visit our website or give us a call at 781-895-1100. We’ll provide them with all the info they need.

No, the average carpooler shares a ride 3 times a week. The more you carpool, the more you benefits you enjoy – greater savings, a lot less stress, and an increase in productivity.

No, you are under no obligation. We simply provide the information you need to form a carpool.

Yes. One of the really flexible and helpful things about our online ride matching service is that it helps you find other commuters with similar schedules.

Carpooling is a flexible arrangement between you and the other riders. It will be fairly easy to fit appointments, errands and other events into your carpool schedule. You just need to be a bit flexible. Towards this end and to be respectful to your fellow riders, schedule doctors’ appointments on days when you’re not carpooling. If, for example, you have an off-site meeting to get to on a carpool day, schedule it for a day that you are driving. If you have a child to drop off at school, maybe you can meet your carpool partner(s) at the school or at a nearby Park & Ride lot.

You can call potential carpool partners and discuss driving safety. Before you get in a car with somebody, you may want to meet the person to see if he or she is a trustworthy person. If you still feel unsure, you could also ask for personal references. If it simply doesn’t seem like a good fit, just try one of the other matches from your list.

First, notify the other riders in your carpool or vanpool. It’s very important to do this right away. If you are the driver that day, then they will need time to make alternate arrangements. If you’re a passenger, however, you can take a cab home and get fully reimbursed through the TransAction eCommuter Emergency Ride Home program (limitations apply).

Carpooling is when two or more adult commuters ride together in a private automobile on a regular basis, regardless of their relationship to each other (relatives count!) or how the cost of sharing the ride is agreed upon.

Finding someone to carpool with can be easy. Nationally he average commute time is 25.5 minutes. So, employees often live close to their work site. Neighbors may have similar work schedules and work at different companies located only a short distance apart.

A car is not required for you to carpool. A carpool can be arranged in one of these ways:

• One person might drive all the time and passengers contribute to the commute cost (gas, tolls, parking, etc.).
• A carpool driver may pick up passengers at their homes, or they may meet at a convenient and central location.

There are countless advantages to carpooling. Here are just a few:

• Save money by sharing commuting costs
• Reduction in traffic congestion
• Reduces or eliminates the need for parking
• Much less work commute stress
• Significantly less pollution due to auto emissions

eCommuter will provide carpool registrants with four free taxi rides. From work to home each year should you have an emergency or have to work unscheduled overtime. 

For more information on program guidelines and restrictions, please visit the Emergency Ride Home Program webpage.

There is an initial adjustment period, but after that most participants find that carpooling only adds a few extra minutes a day for the drive to a scheduled pick-up location. That is good trade-off when you consider the cost savings.

It is important to schedule changes with the rest of your carpool group. You may decide to establish your pick-up location point close to a mall or a bank in order to accommodate errands after work. Perhaps you’ll choose not to carpool on days when you need to run errands.

Yes. There are hundreds of Park-and-Ride lots available across the country for commuters to meet their carpools, vanpools or buses. To find a Park-and-Ride location nearest to you use the Commute Match feature after logging in.

With the use of our Commute Match feature, potential carpool partners are matched through an online algorithm that lists other profiles who have similar commutes. 

Note: your personal information is confidential.

No. eCommuter ridematching is a free carpool referral service for commuters. This service is provided to you by your employer, Transportation Management Association, residential property, or other member organization.

Especially today, riding in a vanpool can save you a significant amount on commuting costs. It is a comfortable way to travel and it provides lots of room for passengers. If you’d prefer not to drive, and you live in an area that’s not immediately accessible by mass transit, a vanpool is a great solution.

It used to be that a vanpool was comprised of anywhere from 7 to 15 people. Today, Commute with Enterprise offers vanpool vehicles for groups as low as four commuters. Remember that vans can vary in size, based on occupancy.

Yes, confirm in advance that the vanpool is going a similar route. Get starting right away by registering online now to see what’s available. If there’s an existing vanpool, you will see it listed.

We first run ridematch reports and we map out the results to see if there are enough interested people in a given area. If there are, we then notify you. Next, if the group is interested it, we will coordinate a meeting with the group the van provider to go over the leasing and all other details.

The group collectively must reach a consensus on exactly who is joining. TransAction eCommuter will help you out to identify possible stops. The group eventually decides which stops will be the most convenient for those involved.

Typically, the monthly cost for leasing a van starts at around $1,000. It is based upon the number of riders and mileage. The full cost is divided among the riders.

You should only join a vanpool if you plan to be in it for a while. However, if you’re not happy, you’re not obligated to stay. The vanpool company will often cover the cost for an empty seat for three months.

Yes. Vans normally have full coverage. All maintenance and repairs are covered, as well.

No. We match commuters from neighboring companies to ensure that each van has the maximum number of riders.

Not unless there’s an empty seat for more than 3 months.

First, notify the vanpool driver that you won’t be able to travel with your group. It’s important to do this right away. You can take a cab home and get fully reimbursed through the Emergency Ride Home program (limitations apply).

Our Bike Buddy Program is a service provided by eCommuter that matches bicycle commuters with one another. The goal of the Bike Buddy Program is to encourage more residents of New England and across the US to try bicycle commuting, and to ultimately increase the number of trips made by bicycle.

Share a ride with a neighbor, coworker, or another bicyclist, and learn what it takes to ride on urban and suburban streets safely. The more riders there are in a group, the safer the ride.

Share your experiences on the ins and outs of riding on urban and suburban streets safely, and enjoy your ride with others.

Add commuting to your repertoire, and then find the best route to your place of work.

Additionally, those who regularly commute to work by bicycle may be eligible for our Emergency Ride Home Program, which provides up to four cab rides home per year if a qualified, unscheduled event occurs during the workday.

Here are just some of the benefits:

• Avoid unhealthy traffic congestion
• Help to improve air quality
• Save on gas
• Avoid parking costs
• Increase your physical activity
• Reduce your stress and the stress of others
• Be a member of the bike commuting community
• Feel the thrill you get from bike riding

1. Create a new registration, or modify an existing record on eCommuter.
2. You will be given access to a list of other bicyclists. Once into the program and you’ve received your list, contact the other cyclists and arrange a time to meet to discuss your route.
3. You will then be ready to begin your bike commute.

To get started, register or login into your eCommuter profile. Then, click the 'ERH' tab to enroll in the program. You will be able to update, modify, or delete your profile at any time.

Contact the Transportation Coordinator at your company, or call TransAction Associates directly at 781.895.1100 for additional information on how you can take advantage of the Emergency Ride Home Program – the Commuter’s Insurance Policy.

• Must be a commuter of a participating eCommuter company
• Must commute by carpool, vanpool, bike, walk, or transit
• Must be enrolled in ERH before use. Register or login to eCommuter, then click the 'ERH' tab.

• Illness/severe crisis of participant or immediate family member
• When your carpool/vanpool partners have an emergency
• Unscheduled overtime if approved by your employer
• Anyone driving or who is a passenger in a carpool/vanpool may use the taxi service if they are incapable of driving themselves home

• Personal errands/appointments
• Business-related travel
• Working late without supervisors’ approval
• Injury on the job (workers comp)
• Early departure due to inclement weather or utility failure

• After enrolling in ERH, login to eCommuter and visit the 'ERH' tab again. You will be able to download program guidelines and instructions for taking an ERH trip. If needed, please contact your Transportation Coordinator for assistance.
• If there are extenuating circumstances, we ask participants to use their judgment about which service is best for them to use.
• When applicable, a supervisor signs off on the voucher form (included in the program downloads), to verify the emergency at the time of the use.
• Depending on your company's program, a confirmation report may need to be completed (one copy sent to the provider, one sent to the Transportation Coordinator).
• There are some restrictions on the number of times in a six-month period that you can use this service since it is designed to be reserved for serious emergencies, generally a maximum of two times in any six-month period.
• We ask that you use only the approved service providers listed in the instructions, these are the vendors with whom we have established accounts for this program.

• To your home
• To a public transportation connection point
• To a Hospital/Doctor’s office in the event of sudden illness
• Another appropriate destination that has been pre-approved by your Transportation Coordinator