SERVICES

Emergency Ride Home (ERH)

Green Commuters Never Get Stranded

Sponsored by your employer, property owner, residential location, or Transportation Management Association (TMA), ERH is provided to encourage commuters to leave their cars at home and use a less-polluting commute method. It ensures that if there is an emergency during the workweek, green commuters will not be left stranded at work.

In the event of an emergency, transportation is provided by Lyft™, taxi or Enterprise Rent-A-Car® — usually within thirty minutes — and at no cost to the participant.
Register/Login to Get Started

See How It Works

We hope you never have to use the Emergency Ride Home Program, but it’s there for you if you need it. As you would expect with a program of this kind, any inappropriate use of the service would require the commuter to reimburse all expenses incurred.


To get started, register/login to eCommuter. Then, enroll in the ERH program. You will be able to update, modify or delete your profile at any time. Information on program guidelines and uses are available for download after enrollment.


ERH Program Guidelines

Who is eligible to use the Emergency Ride Home Program?
• Must be a commuter of a participating eCommuter member
• Must commute by carpool, vanpool, bike, walk, or transit
• Must be enrolled in the program before use

As long as you are eligible for the Emergency Ride Home, the service can be used between 2 and 6 times per year depending on the circumstances and the details of your specific program. Remember, you must be enrolled in the program in advance to use it.

  • Illness/severe crisis of participant or immediate family member
  • When your carpool/vanpool partners have an emergency
  • Unscheduled overtime if approved by your employer
  • Anyone driving or who is a passenger in a carpool/vanpool may use the taxi service if they are incapable of driving themselves home

  • Personal errands/appointments
  • Business-related travel
  • Working late without supervisors’ approval
  • Injury on the job (workers comp)
  • Early departure due to inclement weather or utility failure

  • To your home
  • To a public transportation connection point
  • To a Hospital/Doctor’s office in the event of sudden illness
  • Another appropriate destination that has been pre-approved by your Transportation Program Coordinator 

I have read the information above and understand it. I understand that the complete program guidelines including valid uses of the Emergency Ride Home Program will be provided to me when my registration is complete and it is my responsibility to review them completely and ensure that I comply with them.


I certify that I qualify for the program because I either carpool, vanpool, take transit, bike or walk to work. I understand that this program is only for use on the days that I have used one of these methods to get to work. Incorrect use of this service will result in my responsibility for reimbursement of the expenses incurred and possible restriction from using the service again.

Emergency Ride Home FAQs

  • How do I get started?

    To get started, register or login into your eCommuter profile. Then, click the 'ERH' tab to enroll in the program. You will be able to update, modify, or delete your profile at any time.


    Contact the Transportation Coordinator at your company, or call TransAction Associates directly at 781.895.1100 for additional information on how you can take advantage of the Emergency Ride Home Program – the Commuter’s Insurance Policy.

  • Who is eligible to use the Emergency Ride Home Program?
    • Must be a commuter of a participating eCommuter company
    • Must commute by carpool, vanpool, bike, walk, or transit
    • Must be enrolled in ERH before use. Register or login to eCommuter, then click the 'ERH' tab.
  • Valid Reasons for Use:
    • Illness/severe crisis of participant or immediate family member
    • When your carpool/vanpool partners have an emergency
    • Unscheduled overtime if approved by your employer
    • Anyone driving or who is a passenger in a carpool/vanpool may use the taxi service if they are incapable of driving themselves home
  • Invalid Reasons for Use:
    • Personal errands/appointments
    • Business-related travel
    • Working late without supervisors’ approval
    • Injury on the job (workers comp)
    • Early departure due to inclement weather or utility failure
  • Here is how it typically works:
    • After enrolling in ERH, login to eCommuter and visit the 'ERH' tab again. You will be able to download program guidelines and instructions for taking an ERH trip. If needed, please contact your Transportation Coordinator for assistance.
    • If there are extenuating circumstances, we ask participants to use their judgment about which service is best for them to use.
    • When applicable, a supervisor signs off on the voucher form (included in the program downloads), to verify the emergency at the time of the use.
    • Depending on your company's program, a confirmation report may need to be completed (one copy sent to the provider, one sent to the Transportation Coordinator).
    • There are some restrictions on the number of times in a six-month period that you can use this service since it is designed to be reserved for serious emergencies, generally a maximum of two times in any six-month period.
    • We ask that you use only the approved service providers listed in the instructions, these are the vendors with whom we have established accounts for this program.
  • You can use the Emergency Ride Program to get you:
    • To your home
    • To a public transportation connection point
    • To a Hospital/Doctor’s office in the event of sudden illness
    • Another appropriate destination that has been pre-approved by your Transportation Coordinator